The terms ofyour membership.

These Terms of Service form a binding agreement between you and LuxeAssist covering your access to and use of our website, applications, and concierge service (together, the “Service”). By applying for membership, creating an account, or using the Service, you accept these terms.

If you are accepting on behalf of a company or another person, you confirm you have the authority to bind them. If you do not agree, do not use the Service.

Our Privacy Policy explains how we handle your information and is part of this agreement.

You must be at least 18 years old and able to enter a binding contract to hold an account. LuxeAssist is currently offered as an invitation and application-based private service.

• Submitting a waitlist entry or application does not create a membership. We review applications and may accept or decline at our discretion.
• Membership is personal to you and may not be transferred, resold, or shared outside the household members you register on your account.
• You are responsible for everything done under your account, including requests placed by household members you add.
• Access during private beta may be limited, and features may change, be added, or be withdrawn as the Service develops.

Account security

Keep your credentials confidential and notify us at support@luxeassist.ai promptly if you suspect unauthorised access. We are not liable for losses arising from your failure to safeguard your credentials.

LuxeAssist is a concierge service. Our assistant team coordinates and executes on your behalf, in the real world. It is a coordination service, not a licensed professional adviser.

What your membership buys is the work of people: a human assistant team that takes your requests, learns your preferences, and follows through - booking services, arranging appointments, placing orders on your instruction, setting reminders, and coordinating with the vendors and partners who actually deliver. The result of a request is a real-world outcome: a reservation held, a courier dispatched, a technician scheduled, an itinerary arranged. Our website and apps are how you reach that team and follow the work; they are the means of delivery, not the thing you are paying for.

Optional AI-assisted features

The apps also offer AI-assisted conveniences that support the concierge service - drafting a first reply, transcribing a voice note, summarising a period of your inbox, turning something you said into a reminder. These are supplementary. They are optional, they require your separate permission before any of your information is sent to the AI providers named in our Privacy Policy, and you may decline or switch them off at any time. Doing so does not reduce your membership, your access to your assistant team, or anything you are entitled to under these terms.

Nothing in the Service is legal, medical, financial, tax, or investment advice. Where a request calls for a licensed professional, we help you reach one; the professional relationship is between you and them.

Membership is a recurring paid subscription to a concierge service. The price, billing period, and any promotional or introductory rate are shown to you at checkout before you commit.

What the fee is for: the time and work of our human assistant team, and the coordination of goods and services supplied and consumed outside our apps - bookings, appointments, deliveries, orders, travel and similar real-world arrangements. It is not a fee for digital content, for in-app functionality, or for access to any AI feature. The AI-assisted conveniences described in What the Service does are included as a supplement at no separate charge, are optional, and can be declined or switched off without any change to your fee or your membership.

Membership is purchased and managed on our website, through our third-party payment processor. Nothing is sold within the mobile apps themselves.

Authorisation

By subscribing, you authorise us and our payment processor to charge your payment method the membership fee plus any applicable taxes on each billing date.

Automatic renewal

Your membership renews automatically at the end of each billing period at the then-current rate until you cancel. Promotional rates apply only for the stated period and then revert to standard pricing.

Third-party and pass-through costs

Membership fees cover the concierge service itself - our team’s work on your behalf. The cost of goods, vendor services, bookings, travel, and similar third-party charges arranged on your behalf are separate and payable by you, on the vendor’s own terms.

Cancellation

You may cancel at any time from your billing settings. Cancellation stops future renewals and takes effect at the end of the current billing period; you keep access until then.

Refunds

Fees already paid are non-refundable except where required by law or where we state otherwise in writing. We do not provide partial refunds for unused portions of a billing period.

Failed payments and price changes

If a payment fails we may retry it and may suspend access until it clears. We will give you advance notice of any change to your recurring price, which takes effect at your next renewal.

We coordinate with independent vendors, merchants, and partners to fulfil your requests. Those parties are not our employees or agents, and their goods and services are provided under their own terms, pricing, cancellation policies, and warranties.

• We vet partners with care but do not guarantee their availability, quality, pricing, timing, or conduct.
• Disputes about goods or services supplied by a vendor are between you and that vendor. We will help you pursue a resolution where we reasonably can.
• When you ask us to place an order or booking, you authorise us to act as your agent for that transaction and to share the limited details needed to complete it.
• Vendor cancellation, change, and no-show fees are your responsibility once a booking is confirmed on your instruction.

You agree not to use the Service to:

• Break the law, or request or arrange anything unlawful.
• Harass, threaten, defraud, or abuse our assistants, our partners, or other members.
• Impersonate anyone, or submit information you know to be false, including in your application.
• Attempt to access accounts, data, or systems you are not authorised to reach, or probe, scan, or interfere with our infrastructure.
• Scrape, reverse engineer, resell, or build a competing service from the Service or its output.
• Circumvent usage limits, rate limits, or access controls, or use automated means to interact with the Service other than as we permit.
• Upload malware, or content that infringes another party’s intellectual property or privacy rights.

Our assistants may decline any request that is unlawful, unsafe, abusive, or outside the scope of the Service.

Your content

You keep ownership of the information, messages, files, and preferences you provide. You grant us a licence to host, process, transmit, and display that content strictly as needed to operate the Service for you and to comply with law.

Our property

The Service - including its software, models, design, and the LuxeAssist name and marks - is owned by us and our licensors. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service while your membership is active and in accordance with these terms. No other rights are granted.

Feedback

If you send us suggestions or feedback, we may use them without restriction or obligation to you.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these terms, if payment fails, if your conduct puts our team, partners, or other members at risk, or if we are required to by law.

Where circumstances reasonably allow, we will give you notice and an opportunity to fix the problem first. On termination, your licence to use the Service ends, outstanding fees remain payable, and the sections of these terms that by their nature should survive - including intellectual property, disclaimers, limitation of liability, and dispute resolution - continue to apply.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure, that any request will be fulfilled on a particular timeline, or that automated output will always be accurate. Nothing in these terms excludes any warranty or right that cannot lawfully be excluded.

To the fullest extent permitted by law, LuxeAssist and its officers, employees, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising from or relating to your use of the Service.

Our total aggregate liability for all claims relating to the Service is limited to the greater of the membership fees you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars (USD 100).

These limits do not apply to liability that cannot be limited under applicable law, including for fraud, gross negligence, or wilful misconduct.

Indemnity

You agree to indemnify and hold us harmless from claims, damages, and reasonable costs arising from your breach of these terms, your misuse of the Service, or transactions you instructed us to arrange on your behalf.

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules.

Before starting formal proceedings, please contact us at support@luxeassist.ai so we can try to resolve the matter informally. Most issues are settled this way within 30 days.

We may update these terms as the Service changes. We will revise the date at the top of this page and, for material changes, notify you by email or in-product before they take effect. Continuing to use the Service after that date means you accept the updated terms.

General

These terms and our Privacy Policy are the entire agreement between us on this subject. If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of assets.

You may choose to receive notifications from us as text messages. This is optional - the service works fully without it, and turning it on is never a condition of membership, payment, or access to any feature.

The programme sends the reminders you have set, booking and appointment confirmations, account notifications, and your daily summary - typically one to two messages per day. Message and data rates may apply, depending on your mobile carrier and plan. Message frequency varies with your account activity.

Stopping messages

Reply STOP to any message to stop receiving them, or turn them off in your settings. You may also tell your concierge by any means - we honour a request to stop however it reaches us. Reply HELP for our contact details.

Once your carrier records an opt-out, we cannot re-enable messages on your behalf. To start receiving them again, reply START to the same number.

Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle the number and consent record.